Website privacy notice

1. Who we are

This website is run by Kingfisher Training & Education Ltd. We are the “data controller” for the personal information described in this notice, which means we decide how it is used and we are responsible for looking after it.

• Company number: 16663739 (registered in England and Wales)
• Registered office: 47 High Street, Blaenau Ffestiniog, Wales, LL41 3AA
• Information Commissioner’s Office (ICO) registration number: ZC288962

If you have any questions about this notice or how we use your information, you can call us on 0161 509 9696, write to us at our registered office, or email privacy@kingfishertraining.org

Last updated: 4 November 2026

2. What this notice covers

This notice covers information collected through this website, including the feedback form, and messages you send to the contact details shown on it.

• Learners on our qualifications: if you enrol with us, you will be given a separate learner privacy notice explaining how we use your enrolment, learning and assessment information. Please refer to Quals Direct or your welcome email.
• Course bookings: our “Course registration” buttons take you to Eventbrite. Information you give when booking through Eventbrite is collected by Eventbrite under its own privacy notice, and Eventbrite shares booking details with us so we can run the course.
• Other websites: this website links to other organisations’ websites, such as ProActive Approaches. We are not responsible for how those websites use your information, so please read their privacy notices.

3. The information we collect and why

When you leave feedback

Our feedback form on the Contact page collects:

• your star rating and comment
• your name and organisation, only if you choose to enter them
• whether you have given permission for your comment, and your name or organisation, to be published
• the date and time you sent it, and whether we have approved it

Why we use it: to understand what people think of our training and to improve it. This is in our legitimate interests as a training provider. Please do not include sensitive personal information, such as health details, in your comment.

Publishing your feedback: we only publish your comment on this website if you tick the box giving us permission and a member of our team approves it. We only show your name or organisation beside it if you tick the second box. Our legal reason for publishing is your consent. You can withdraw your consent at any time by emailing privacy@kingfishertraining.org, and we will remove your comment from the website.

How long we keep it: We keep this information for 2 years.

Protecting the feedback form from misuse

To stop the form being flooded with automated messages, we limit how many times it can be sent from the same internet connection in one hour. To do this, the website turns your internet (IP) address into a scrambled code that cannot be turned back into the address. We do not store your IP address itself. The code is only used for one hour and is then deleted. This is in our legitimate interests in keeping the website secure.

When you email or phone us

If you contact us using the email addresses or phone number on this website, we will use your name, contact details and anything you tell us to reply and to help with your enquiry. This is in our legitimate interests in responding to enquiries, or, if you are asking about booking training, to take steps you have asked for before entering into a contract.

How long we keep it: We keep this data for 2 years.

When you visit this website

We do not use analytics, advertising or tracking tools on this website. However:

• Our website is hosted by Cloudflare. To deliver pages to you and protect the website from attacks, Cloudflare processes technical information such as your IP address, browser type and the pages you request.
• Our home page uses fonts provided by Google Fonts. To show them, your browser connects to Google, which receives your IP address and browser details.
• The video on our About page is stored on our own website, so watching it does not share any information with video services such as YouTube.

This is in our legitimate interests in running a secure website that works properly.

4. Cookies

We do not use cookies for visitors to this website. The only cookie we use is a strictly necessary sign-in cookie for Kingfisher staff when they sign in to review feedback. It is deleted when they sign out, or after 8 hours.

5. Who we share your information with

We do not sell your personal information. We only share it with:

• service providers who help us run the website and our business, such as Cloudflare (website hosting and storing feedback), Google (website fonts) and our email provider. They may only use your information to provide their service to us.
• anyone who visits the website, but only for feedback you have given us permission to publish
• organisations we are required to share with by law, for example to protect someone from harm or if a court or regulator asks us

6. Information processed outside the UK

Some of our service providers, such as Cloudflare and Google, may process information outside the UK. Where this happens, it is protected by safeguards that are approved under UK data protection law.

7. Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to limit how we use your information
• object to us using your information where we rely on our legitimate interests
• ask us to transfer information you gave us to another organisation
• withdraw your consent at any time, where we rely on your consent

There is usually no charge, and we will reply within one month. To use any of these rights, email privacy@kingfishertraining.org

8. How to complain

If you are unhappy with how we have used your information, please contact us first at privacy@kingfishertraining.org so we can try to put it right.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Visit ico.org.uk/make-a-complaint (opens in a new tab) or call the ICO helpline on 0303 123 1113.

9. Changes to this notice

We may update this notice from time to time. The date at the top of the notice shows when it was last changed.